Terms of Service

SalesGuard is a desktop CRM application that transcribes sales calls in real-time using AI, extracts CRM data from call transcripts and emails, and manages your contacts, deals, and sales pipeline.

How it works:

• Call transcription: Audio from your microphone is sent to our transcription provider in real-time. Audio is immediately discarded after transcription - we do not save audio files. Only text transcripts are stored.
• Email processing: You manually paste email content into SalesGuard. AI extracts contact information, deal details, and insights.
• CRM data: All contacts, deals, transcripts, and AI-generated intelligence are stored in your account.

You must be at least 18 years old to use SalesGuard. By creating an account, you confirm that you are 18 or older.

You must provide accurate and complete information during registration. You are responsible for maintaining the security of your account credentials.

Each account is for individual use only. Do not share your account credentials with others.

You are solely responsible for obtaining all necessary consents before transcribing any call. Transcription laws vary significantly by jurisdiction.

SalesGuard uses AI to extract information from call transcripts and emails. AI extractions may contain errors or inaccuracies.

You must verify all AI-generated content before using it for business decisions. Do not rely on AI extractions for deal values, contact information, close dates, competitive intelligence, or any critical business decision without verification.

AI is designed to assist you, not replace human judgment. Always review and use your professional judgment.

We are not liable for incorrect AI extractions, decisions you make based on AI-generated content, or any damages arising from reliance on AI-generated intelligence.

When you paste email content into SalesGuard, the email text is sent to our AI provider for processing. The AI extracts contact information, deal details, and insights, which are saved to your CRM.

Email text is processed and deleted by our AI provider within 30 days. Only the extracted CRM data is permanently stored in SalesGuard.

You are responsible for ensuring you have the right to process any personal data in emails you paste, and for complying with applicable data protection laws.

We do not connect to your email provider. You manually paste emails. We cannot access your email account.

You are responsible for:

• Obtaining consent before transcribing calls
• Verifying accuracy of AI-extracted data before using it
• Ensuring you have the right to process any personal data you input
• Maintaining the security of your account credentials
• Regularly exporting your data as a backup
• Using SalesGuard in compliance with all applicable laws

You own all CRM data you input into SalesGuard, including contacts, companies, deals, call transcripts, email content you paste, and notes you create.

You grant us a limited license to process this data solely for providing the SalesGuard service. Upon account deletion, all your data is permanently removed within 30 days.

SalesGuard, its design, code, and AI models are our property. You receive a license to use the software, not ownership of it.

You may not reverse engineer the software, copy or redistribute our code, use our branding or trademarks, or create derivative works.

SalesGuard is currently in beta development. The software may contain bugs, experience interruptions, or undergo significant changes. We do not guarantee uninterrupted or error-free operation.

The software is provided “as is” without warranties of any kind, express or implied.

By using beta software, you accept the risks inherent in using software under development. You agree not to use SalesGuard for mission-critical operations where failure could result in significant harm.

To the maximum extent permitted by law, our total liability for any claim arising from your use of SalesGuard shall not exceed the fees you paid in the 12 months immediately preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business opportunities, lost deals, damage to reputation, cost of substitute services, or loss of data (except where caused by our negligence).

This limitation applies regardless of the basis of liability: contract, tort, negligence, strict liability, or otherwise.

This limitation does not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under UK law.

Some jurisdictions do not allow exclusion of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

We may modify, add, or remove features at any time. Material changes that significantly reduce functionality will be communicated via email at least 14 days in advance.

We reserve the right to discontinue SalesGuard at any time. If we shut down:

• We will provide at least 30 days' notice via email
• You will have 30 days to export your data
• Unused subscription fees will be refunded on a pro-rata basis
• All data will be permanently deleted 90 days after shutdown

You can delete your account at any time by emailing support@salesguardapp.com. We will permanently delete your account and all associated data within 30 days.

We reserve the right to suspend or terminate your account if you violate these Terms, your payment fails, you engage in fraudulent or abusive behavior, or as required by law.

Upon termination, your access will cease immediately, your data will be permanently deleted within 30 days, and active subscriptions will be cancelled (no refund for current billing period unless termination was our fault).

You agree to indemnify and hold harmless SalesGuard from any claims, damages, losses, and expenses (including legal fees) arising from your violation of these Terms, your violation of any law, your breach of third party rights, claims by people you transcribed without consent, or your use of SalesGuard in a negligent or improper manner.

We maintain regular backups through our hosting provider. However, we do not guarantee the availability or integrity of backups.

We strongly recommend you regularly export your data. You can request a data export by emailing support@salesguardapp.com.

We are not liable for data loss due to service failures, third-party provider failures, software bugs, user error, or account deletion, except where caused by our gross negligence.

SalesGuard uses the following third-party services:

• Deepgram: Real-time call transcription
• Anthropic / Claude AI: AI processing
• Supabase: Database and authentication
• Stripe: Payment processing
• Vercel: Website hosting

Your data is processed by these services. See our Privacy Policy for details.

While we use industry-leading services with strong security practices, we cannot guarantee absolute security. In the event of a third-party data breach, our liability is limited to the fees you paid in the 12 months prior to the breach.

You acknowledge that use of cloud services involves inherent security risks.

You agree not to:

• Violate any laws or regulations
• Transcribe calls without proper consent
• Process data you're not authorized to process
• Reverse engineer the software
• Attempt to access other users' data
• Automate mass uploads that degrade performance
• Share your account credentials
• Resell or redistribute SalesGuard services
• Use SalesGuard to harass, abuse, or harm others

Violation may result in immediate account termination without refund.

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.

Before filing any legal claim, please contact support@salesguardapp.com to attempt informal resolution.

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date.

For material changes that significantly affect your rights, we will notify you via email at least 14 days before the changes take effect.

Continued use of SalesGuard after changes take effect constitutes acceptance of the new terms.