Terms of Service

Call Recording and Transcription

• Records audio from your microphone and system audio (the other person on the call)
• Audio is streamed to our transcription provider in real-time
• Audio is immediately discarded after transcription - we do not save audio files
• Only text transcripts are stored

Real-Time AI Sales Coach (Elite tier only)

• During live calls, provides word-for-word suggestions for what to say next
• Rates your performance after each response
• Coaching suggestions appear on your screen only - the other person cannot see them
• Coaching suggestions are not permanently stored after the call ends

Post-Call Review (Pro and Elite tiers)

• After a call, generates detailed AI analysis of your performance
• Classifies every line you said and suggests improvements
• Tracks conversation advantage and generates improvement plans
• Full review analysis is stored in your account

CRM Auto-Fill

• Extracts structured data from call transcripts (contact info, deal details, next steps)
• Auto-generates follow-up emails, meeting notes, and handoff documents
• All extracted data can be reviewed and edited before saving

Email Processing

• You manually paste email content into SalesGuard
• AI extracts contact information, deal details, and insights
• Extracted data is saved to your CRM

Pricing

Current pricing is displayed on our pricing page at salesguardapp.com/pricing.

All prices are in USD and billed monthly in advance.

3-Day Free Trial

New users receive a 3-day free trial of your selected plan. Your payment method will be charged on day 4 unless you cancel. You can cancel anytime through your Stripe customer portal.

Payment Processing

Payments are processed by Stripe. We do not store your credit card information.

Automatic Renewal

Subscriptions automatically renew each month. You can cancel anytime. Cancellation takes effect at the end of your current billing period.

Refund Policy

By subscribing, you expressly consent to immediate access to SalesGuard and waive your 14-day statutory cancellation right under the UK Consumer Contracts Regulations 2013.

All sales are final. We do not offer refunds for change of mind, buyer's remorse, or dissatisfaction with features.

If SalesGuard is defective or does not perform as described, contact support@salesguardapp.com within 30 days. We will investigate and provide a refund if the software is genuinely faulty.

“Faulty” means the software does not work as described, has bugs preventing core functionality, crashes constantly, or has security vulnerabilities. It does not mean you don't like it, you found a cheaper alternative, or you changed your mind.

Price Changes

We may change subscription prices with 30 days' notice to existing subscribers.

Payment Failures

If your payment fails, we may suspend your account. Contact support@salesguardapp.com if you experience payment issues.

Recording and Transcription Laws

United Kingdom: Generally permits recording your own calls, but you must comply with GDPR transparency requirements.

United States: 11 states require all parties to consent to recording/transcription, including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Pennsylvania, and Washington.

European Union: Must inform participants under GDPR.

International: If you are in one jurisdiction and the other person is in another, both jurisdictions' laws may apply.

Best Practices

We recommend:

1. Announce “I'm transcribing this call for my notes” at the start of every call
2. Obtain verbal consent from all parties
3. Research your local laws - search “[your location] call recording consent laws”
4. Consult a lawyer if unsure

SalesGuard's Role

SalesGuard provides transcription functionality as a tool. We are not responsible for how you use it. By using the transcription feature, you acknowledge that you are solely responsible for legal compliance, and you will indemnify SalesGuard against any claims arising from your transcription of calls.

System Audio Recording

SalesGuard records both your microphone audio and system audio (the other person's voice on the call). This is necessary to provide coaching and review features.

Recording system audio may be subject to additional legal requirements in some jurisdictions. You are responsible for understanding and complying with all applicable laws regarding recording both sides of a conversation.

Some platforms (Zoom, Google Meet, Microsoft Teams) may notify participants when system audio is being captured. SalesGuard does not automatically notify the other party. You must handle consent notifications yourself.

Stealth Mode Recording

SalesGuard offers a "stealth mode" feature that minimizes visual indicators of recording during calls. Even when using stealth mode:

• You are still legally responsible for complying with recording consent laws in your jurisdiction
• You must still obtain consent from all parties before recording if required by law
• Stealth mode does not exempt you from legal obligations regarding recording disclosure
• You must inform call participants they are being recorded, even if SalesGuard's interface is hidden

Stealth mode is provided solely to reduce visual distractions during calls, not to enable secret or non-consensual recording.

AI Features

SalesGuard uses AI (powered by Anthropic's Claude) for multiple features including:

• Extracting CRM data from call transcripts and emails
• Real-time sales coaching during calls (Elite tier)
• Post-call performance review and analysis (Pro and Elite tiers)
• Generating follow-up emails, meeting notes, and handoff documents
• Weekly performance reports and deal intelligence
• Brief Me summaries of contacts, companies, and deals

Accuracy Disclaimer

All AI-generated content may contain errors, inaccuracies, or hallucinations. AI may generate plausible-sounding but incorrect information, including fabricated statistics, incorrect deal values, wrong contact details, or inaccurate performance assessments.

Verification Required

You must verify all AI-generated content before using it for any business purpose. Do not rely on AI outputs for:

• Deal values, close dates, or financial projections
• Contact information (names, emails, phone numbers)
• Competitive intelligence or market analysis
• Legal, financial, or compliance decisions
• Performance evaluations of yourself or others
• Any critical business decision

Not a Substitute for Professional Judgment

AI coaching suggestions, performance ratings, and improvement plans are educational tools only. They are not professional sales training, legal advice, or business consulting. Always apply your own professional judgment.

Liability

We are not liable for incorrect AI extractions, coaching suggestions, performance ratings, review analyses, generated documents, decisions you make based on AI-generated content, or any damages arising from reliance on AI-generated intelligence.

Real-Time Coaching (Elite Tier)

The real-time coaching feature provides AI-generated suggestions during live calls. These suggestions are:

• Generated in real-time based on the conversation transcript
• Displayed only on your screen - the other party cannot see them
• Not permanently stored after the call ends
• Not guaranteed to be appropriate for every situation
• Not a substitute for professional sales training or judgment

Coach Consent Requirement

Before activating the Real-Time AI Sales Coach for the first time, you must review and accept a consent notice explaining how coaching works, its limitations, and your responsibilities. You cannot use the coaching feature until you have acknowledged this consent notice.

Post-Call Review (Pro and Elite Tiers)

The post-call review feature provides AI analysis of your call performance. Reviews include:

• Classification of each line you spoke (from “brilliant” to “blunder”)
• Suggested alternative responses
• Call advantage tracking throughout the call
• An overall performance score and improvement plan

These ratings and suggestions reflect AI analysis only. They are not objective measures of sales performance and should not be used as the sole basis for employment decisions, compensation changes, or performance evaluations.

Usage Limits

AI coaching and review features are subject to usage limits based on your subscription tier. Current limits are displayed in the application. We may adjust these limits with reasonable notice.

Daily Limits

Currently, there are no daily limits on call transcription or AI processing. We reserve the right to implement fair use limits in the future with 14 days' notice.

Monthly Limits

• Pro tier: 40 post-call reviews per month
• Elite tier: 100 post-call reviews per month
• Elite tier: 45 coached calls per month

Fair Use

These limits are designed for normal individual use. Automated, scripted, or bulk usage that exceeds reasonable individual use may result in temporary suspension or account review.

We reserve the right to adjust usage limits with 14 days' notice to existing subscribers.

AI-Generated Content Labeling

All content generated by AI in SalesGuard is clearly indicated as AI-generated within the application interface. This includes CRM extractions, coaching suggestions, review analyses, generated emails, meeting notes, and intelligence reports.

AI Provider

SalesGuard uses Anthropic's Claude AI models for all AI processing. Specifically:

• Claude Sonnet for post-call reviews and complex analysis
• Claude for CRM extraction, email processing, and general AI tasks

No Automated Decision-Making

SalesGuard does not make automated decisions that produce legal or similarly significant effects on you. All AI outputs are suggestions and require your review and approval before any action is taken.

Your Disclosure Obligations

If you use AI-generated content from SalesGuard (such as follow-up emails or meeting notes) in communications with third parties, you may be required to disclose that the content was AI-generated, depending on your jurisdiction. You are responsible for complying with any such disclosure requirements.

EU AI Act Classification

Under the EU AI Act, SalesGuard's AI features are classified as follows:

• CRM extraction and email processing: Limited risk (transparency obligations apply)
• Real-time coaching: Limited risk (transparency obligations apply)
• Post-call review and performance rating: Potentially high-risk if used in employment contexts (Article 6, Annex III)

Employment Use Warning

If you use SalesGuard's review or coaching features to evaluate employees or make employment decisions (hiring, promotion, termination, compensation), this may constitute high-risk AI use under the EU AI Act. In such cases:

• You are the deployer of a high-risk AI system and bear compliance obligations
• You must conduct a fundamental rights impact assessment
• You must ensure human oversight of AI-assisted decisions
• You must inform employees that AI is being used to evaluate their performance
• Employees have the right to an explanation of AI-assisted decisions affecting them

SalesGuard is designed as a personal productivity tool. We do not recommend using AI performance ratings as the sole basis for employment decisions.

What You Should Understand

By using SalesGuard, you confirm that you understand:

• AI-generated content can be incorrect, biased, or misleading
• AI suggestions are not guaranteed to improve sales outcomes
• AI performance ratings are subjective assessments, not objective measurements
• AI cannot understand context, emotion, or nuance the way humans can
• You must always apply human judgment before acting on AI outputs

Resources

We provide documentation within the application to help you understand how AI features work, their limitations, and best practices for using them effectively. We recommend reviewing these resources before relying on AI outputs for important decisions.

European Union

SalesGuard complies with the EU AI Act transparency requirements for limited-risk AI systems. Users deploying SalesGuard in employment contexts should assess whether high-risk obligations apply (see Section 5D).

United Kingdom

SalesGuard complies with the UK's pro-innovation approach to AI regulation, including transparency and accountability principles outlined by the UK Government's AI Regulation White Paper.

United States

SalesGuard complies with applicable state AI laws, including:

• California AB 2013: Disclosure of AI training data practices (see Privacy Policy Section 8)
• Colorado AI Act: Transparency requirements for high-risk AI decisions
• State recording laws: See Section 4 for details on two-party consent states

Canada

SalesGuard's AI features are used in accordance with Canada's proposed Artificial Intelligence and Data Act (AIDA) principles, including transparency and human oversight requirements.

Your Responsibility

AI regulation is evolving rapidly. You are responsible for ensuring your use of SalesGuard complies with all AI-related laws and regulations in your jurisdiction. This summary is informational only and does not constitute legal advice.

AI-Specific Limitations

Without limiting the above, we are specifically not liable for:

• Incorrect AI coaching suggestions that lead to lost deals or damaged relationships
• Inaccurate performance ratings or review analyses
• AI-generated emails, notes, or documents that contain errors
• Decisions made based on AI-generated CRM data, intelligence, or recommendations
• Any consequences of following AI coaching suggestions during live calls
• Loss of business opportunities due to AI-suggested responses
• Reputational damage from sending AI-generated communications without review

EU Data Act Compliance

In accordance with the EU Data Act (Regulation 2023/2854), if you are an EU-based user:

• You can request export of all your data in a structured, commonly used, and machine-readable format (JSON or CSV)
• We will not impose unreasonable barriers to switching to a competing service
• Data export will be provided within 30 days of request at no additional charge
• We will not use your data to develop competing products or services after you leave

Prohibited AI Practices (EU AI Act Compliance)

You agree not to use SalesGuard for any prohibited AI practices under the EU AI Act, including:

• Social scoring: Using AI to evaluate or classify people based on their social behavior or personal characteristics in a way that leads to detrimental or unfavorable treatment
• Manipulation: Using AI to manipulate human behavior in a manner that causes or is likely to cause physical or psychological harm
• Exploitation of vulnerabilities: Using AI to exploit vulnerabilities of specific groups (children, elderly, people with disabilities) in ways that cause harm
• Real-time biometric identification: Using SalesGuard to perform real-time remote biometric identification in publicly accessible spaces (not applicable to typical sales calls)
• Emotion recognition: Using AI emotion detection in workplace or educational settings (SalesGuard does not have this capability, but do not attempt to repurpose it for this)
• Subliminal manipulation: Using AI to deploy subliminal techniques to materially distort behavior in harmful ways

Violation of these prohibitions may result in:

• Immediate account termination
• Fines up to €35 million or 7% of global annual turnover under EU AI Act
• Criminal liability in applicable jurisdictions

If you are unsure whether your use case violates these prohibitions, consult a lawyer before using SalesGuard for that purpose.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited to the minimum extent necessary, and the remaining provisions will remain in effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SalesGuard.